Shipping and Returns
Here is some info about shipping, returns and policy stuff.
We ship from PARIS in France. In general we ship within 24 hours of receiving the order. From Paris, most European destinations are reached within 4 or 5 days. Other destinations will take longer so please be mindful of this when placing an order.
If an order is URGENT (for a birthday or some special occasion), please let us know and we will do our best to speed up the process.
Within France: 2-3 days
Europe: 5-7 days
USA: 5-10 days
Rest of World: 7-12 days
These are estimates and may vary based on time of the year (bust periods such as Christmas can possibly take longer due to high volumes of cargo in general).
Each order placed automatically generates a tracking reference. We will gladly provide you with the tracking details of your order upon request. Simply email us using the ‘Contact Us’ link on the home page. Please provide your full name and order number when requesting your tracking reference.